Delivery Service

  • Delivery costs for customers are based on the distance travelled by the truck, size of order and the extra time spent loading/unloading bigger trees (200 litres and over) and premium service <24hrs.
  • The higher delivery fee for small loads acts as an incentive for customers to combine their small deliveries into a larger delivery order which is more cost effective for your business.
  • See the table below for an example of how delivery costs can be communicated to customers. The table assumes a Sydney basin nursery but can be adjusted to suit your business specifics.

Sydney Metropolitan Area

Delivery Fees

Delivery Invoice value under $1,500

$110 per order

Delivery Invoice value over $1,500

$50 per order

200L Stock

$25 per tree on Truck

400L Stock

$50 per tree on Truck

Central Coast / Wollongong / Blue Mountains Area

Delivery Invoice value under $1,500

$160 per order

Delivery Invoice value over $1,500

$80 per order

200L Stock

$30 per tree on Truck

400L Stock

$55 per tree on Truck

Newcastle / Hunter Region / Canberra Area

Delivery Invoice value under $1,500

$300 per order

Delivery Invoice value over $1,500

$150 per order

200L Stock

$30 per tree on Truck

400L Stock

$55 per tree on Truck

All Other Delivery Areas

All Other Delivery Areas

Price on application

Hire Trucks

Any external truck hire

Price on application

* All prices quoted above are ex GST.

Unloading at Customer Site

  • Delivery costs assume that delivery is to the site entrance or kerb side and that the customer has staff and machinery on site at time of delivery to carry out unloading.
  • One hour is allowed for the unloading of the delivery vehicle. Charges will apply every half hour over the first hour ($75 per half hour for nursery-owned truck and hire trucks are POA (price on application).
  • Machinery & additional staff is required from the customer on site for Workplace Health & Safety compliant unloading of stock 75L & larger. Failure to provide the necessary equipment will result in the stock not being released and a redelivery fee of $300 in addition to the original delivery fee.
  • Delivery of 400L or larger specimens may require delivery via specialised transport e.g. crane truck. These will be quoted and charged as a separate freight component. Delays while using the specialised transport beyond the above mentioned one (1) hour allowance for unloading shall incur additional charges.

Order Cancellations

  • If an order is cancelled after it has been picked and loaded on the delivery vehicle, a $300 cancellation fee will be applied to recover the costs of loading and unloading.
  • If outsourced stock (stock not grown by the supplying nursery) is cancelled after ordering then the customer will be charged at 100% of the quoted price for the outsourced stock.

Futile Trips and Redelivery

  • Orders cancelled/postponed whilst in transit or on arrival to site will incur a minimum $300 charge in addition to the original delivery fee.
  • If the driver assesses that the customer has not provided the appropriate machinery and staff for safe and timely unloading then the driver will inform the customer that a redelivery must be booked. This will incur a minimum $300 charge.

Stock Claims and Returns

  • Customer claims (verbal, email, photo) due to shortages or damages must be made within 48 hours of delivery.
  • Stock will only be credited if it is returned within 2 business days of delivery and is in the same condition as it was dispatched.
  • Returns of nursery grown stock will incur a handling and administration charge of 20% of the invoice value. This fee will be deducted off the credited amount.
  • Returned stock specifically outsourced for a particular order will not be credited.
  • If our truck is requested to pick up stock for return for credit, the client will be charged a fee of $250 or original quoted delivery fee (whichever is greater).

Tree Certificate

  • Certification per AS2303/ NATSPEC will incur a cost of $100 per tree tested.
  • Trees used to test compliance will be supplied to the project as part of the order.
  • If a full destructive test is required, the customer is required to pay the full cost of the tree.

* All prices quoted above are ex GST.